Privacy Policy

Please read this Privacy Policy before using this website.

Peninsula Child and Family Acupuncture is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner.

By using this website or its content, you consent to this Privacy Policy, whether or not you have read it. If you do not agree with this Privacy Policy, please do not use this website or its content.

You may unsubscribe to e-newsletters, clinic related emails, or updates at any time through the unsubscribe link at the footer of all e-mail communications.If you have questions or are experiencing problems unsubscribing, please contact me at: pcfacupuncture@icloud.com.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses and phone numbers.

This Personal Information is obtained in many ways including appointments in the clinic, correspondence, by telephone, by email, by text message, via our website https://pcfacupuncture.au, and from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

To use this Website or its content, I may collect from you, personal data when you register on the booking system site, subscribe to email news and information updates, respond to an online question, access online scheduling/appointment bookings, or fill out an online form. You may be asked to enter your: name, e-mail address, street address, city, state, or other personally identifying information (“Confidential Information”). By providing such confidential information or other information to myself, you grant permission to the use and storage of such information. We will only seek information that is relevant to your health. This information is generally collected directly from you or otherwise with your consent.

We collect your Personal Information for the primary purpose of providing acupuncture and Chinese medicine to you, providing information to our clients and marketing. This information may also be used in one of the following ways: To personalise your experience, to improve our website, to improve customer service, to process transactions, survey or other site feature, newsletter opt-in, online scheduling, and to send periodic emails or text messages.

We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Articles on this site may occasionally include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Disclosure of Personal Information

Your Personal Information may be disclosed in several circumstances including the following:

Third parties where you consent to the use or disclosure; and
Where required or authorised by law.

Security of Personal information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. Your confidential Information is stored through a data management system Clinko. Their Privacy Policy can be accessed here: Cliniko Privacy Policy. We use Cliniko to enable bookings (online via our website) and for the secure storage of your medical records.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Peninsula Child and Family Acupuncture will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquires

If you have any queries or complaints about our Privacy Policy please contact us at:

Peninsula Child and Family Acupuncture

pcfacupuncture@icloud.com

0493650545‬